Refund policy
Returns and Refunds
It’s important that you feel happy and confident about your purchase. Please take a moment to review our returns and refunds policy below:
Change of Mind
Selecting artwork is a personal and thoughtful choice. As each piece is custom-made to order, we’re unable to accept returns or offer refunds for change of mind - this applies to both canvas prints and original artworks. If you have any questions before purchasing, we are more than happy to help. Feel free to reach out for support or more details at Kirstin.Shields@gmail.com
Damaged or Defective Orders
In the unlikely event your order arrives damaged or with a manufacturing defect, we’ll gladly provide a replacement or full refund.
To arrange this, please contact us straight away (within 48hrs) so that we can quickly resolve:
- Take a clear photo of the issue
- Take a photo of the barcode label on the packaging
- Send photos to Kirstin.Shields@gmail.com and we will work to resolve the issue and make it right.
Colour Variations in Artwork
We do our best to represent each artwork accurately through high-quality photos and descriptions. However, colours may appear slightly different on various screens. Please keep this in mind when making your purchase, as returns for colour variation cannot be accepted.
Lost Orders
If your artwork hasn’t arrived or appears to be lost in transit, get in touch as soon as possible. We’ll investigate and arrange a replacement or refund where appropriate.
If you need help or have any concerns, please don’t hesitate to reach out anytime at Kirstin.Shields@gmail.com